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Scheduler

Constellis was established in 2010 by a group of operators and investors who sought to combine best-in-class brands, assets and people within the complex risk management industry. Today, the leading provider of risk management and operational support services worldwide, Constellis combines the legacy capabilities and experience of ACADEMI, AMK9, Triple Canopy, Olive Group, OMNIPLEX, Centerra, Edinburgh International, Strategic Social and all of their affiliates. From life support, procurement, operations and maintenance to high-threat protection, training, C4I systems integration and crisis response, Constellis helps its clients achieve and sustain success, no matter where they are in the world. Constellis operates in approximately 40 countries with regional offices in Africa, the Americas, Europe and the Middle East. Constellis is headquartered just outside of Washington, D.C. in Reston, VA.
RESPONSIBILITIES:
Responsible for communicating with current and prospective customers to identify training needs, match needs with resources and schedules available, and manage the post-sale process to ensure customer satisfaction and total process adherence. Customers include military (U.S. and non-U.S.), law enforcement, commercial groups, private individuals, and others. Coordinates the entire process that includes providing information to prospects, including pricing and availability and assuring that lodging, dining and facilities needs are met. Works with internal departments regarding billing, adherence to current contracts, maintenance and warehouse.
+ Schedules training by using the Polaris scheduling system to ensure efficient and productive use of system.
+ Works with clients regarding training needs, to align needs with training center schedules, capabilities, instructor capabilities, etc.
+ Captures customer's requirements by communicating and consulting with customers and prospects on topics such as weaponry, ranges and sites needed, instructor availability, trainee eligibility, assembling and transmitting information packets that include costs and training options, etc.
+ Consults with potential prospects to describe training resources and products, in an effort to maximize customer's training experience and fulfill customer needs.
+ Coordinates with departments outside of the Training Unit (such as Pricing, Contracts, etc.) to support conformity to each customer's training requirements, to confirm pricing through existing contracts where applicable, and to coordinate the billing process.
+ Handles special scheduling needs, such as requests for specific ranges or instructors, and to suggest alternatives.
+ Manages post-sale communication, to check for enrollment changes, adds, deletes etc., in an effort to coordinate instructor needs and ratios, and to ensure trainee eligibility.
+ Performs all functions in a highly regulated environment in compliance with government regulations and internal company policies.
+ Other duties as assigned.
QUALIFICATIONS:
+ One to three years of sales, marketing or customer service experience required.
+ U.S. Military or Law Enforcement experience preferred.
+ CostPoint knowledge a plus.
+ Must have knowledge of firearms and training.
+ Advanced proficiency with MS Office required.
+ Working knowledge of applicable government regulations and internal company policies, in a highly regulated environment.
+ Effective oral communication skills utilized in communications with staff members, customers and internal departments.
+ Ability to manage time and multiple priorities to completion.
+ Problem solving skills with an analytical thought process, but able to adapt quickly when obstacles are encountered.
WHY CONSTELLIS?
With operations across every major continent and an annual revenue of $1.7 billion dollars, Constellis provides a wide array of opportunities for individuals looking to build successful careers in a fast-paced, growing industry. Legal, moral and ethical business practices remain at the cornerstone of our culture and Constellis continues to be recognized for our emphasis on quality and compliance. This strong track-record of performance is supported by our deep relationships across key government agencies and blue chip commercial customers. With more than 21,000 personnel worldwide, the majority of whom are military or law enforcement veterans, we leverage our employees' ambition and passion for creating a safer world. Our extensive operational expertise is augmented by our intimate knowledge of economies, communities and cultures. As a result, we share a willingness to support complex operations in some of the world's most demanding places.
BENEFITS:
Constellis offers a comprehensive, total rewards package that includes competitive compensation, a flexible benefits package, work-life balance, and tailored career development programs that reflect its commitment to creating a diverse and supportive workplace.
+ Medical, Vision & Dental Insurance
+ Paid Time-Off Program & Company Paid Holidays
+ 401(k) Retirement Plan
+ Insurance: Basic Life & Supplemental Life
+ Health & Dependent Care Flexible Spending Accounts
+ Short-Term & Long-Term Disability
+ Personal Development & Learning Opportunities
+ On-the-job Training, Skills Development & Certifications
+ Employee Referral Program
+ Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS:
Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday through Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required.
PHYSICAL REQUIREMENTS:
May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
Equal Opportunity Employer
Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet


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