Strategic Relationship Manager


Responsible for the creation, development, and pursuit of Canine cargo screening opportunities under a Certified Cargo Screening Program. Support the capture, planning, and closing of assigned projects and programs. We're looking for a results-driven sales expert to actively seek out and engage customer prospects. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels, and profitability.

  • Develop & Grow a Certified Cargo Screening Program (CCSP).

  • Develop and manage relationships with associated Certified Cargo Screening Facilities (CCSF) in accordance with 49 CFR Part 1544 and 1549.

  • Development of cooperative and collaborative relationships with CCSP stakeholders; to include, CCSF's (company and employees) TSA (worldwide & locally), Airline's (company and employees) and all Airport Personnel engaged in the safety and security.

  • Ability to interface with a wide range of personnel including, customer representatives, Executives, Proposal Managers, and Capture Managers to facilitate the efficient and effective development of new business opportunities.

  • Development of sales targets and the pursuit of leads to CCSP opportunities; Reach out to customer leads through cold calling, expedite the resolution of customer problems and complaints to maximize satisfaction.

  • Prioritization of the safety and security of the traveling public and providing carriers while honoring their customer service needs.

  • Analysis of performance metrics and proposal of process improvements that will eliminate systemic or individual weaknesses, vulnerabilities, or inefficiencies in the screening process.

  • Coordinate sales effort with team members and other departments and analyze the territory/market's potential, track sales and status reports.

  • Other duties as assigned.


  • Minimum of 5 years prior experience in Sales required, plus 5 years security industry experience.

  • Application of and knowledge of current TSA Security and Cargo Screening Directives and Regulations and/or Contract Working Dog experience is highly preferred, but not required.

  • Bachelor's Degree or equivalent experience required.

  • Ability to obtain TSA (SSI) Sensitive Security Information clearance.

  • Ability to prioritize multiple tasks while maintaining a high level of professionalism, organization, customer focus and attention to detail.

  • Strong communication skills; oral and written is essential.

  • Must be proficient in MS Office applications to include: MS Excel, MS Word, MS PowerPoint, MS Outlook and basic knowledge of MS Visio

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